What To Ask a Disaster Restoration Business Before Hiring Them


Before hiring someone for any job, the applicants usually undergo an interview. During this time, the interviewee asks a couple of questions to the candidates to determine whether they are fit for the position or not. The exact process should be done if you’re planning to take advantage of a particular company’s fire and water damage restoration services.

But what questions should you inquire to a full-service disaster restoration company? To help you, here are some queries you should ask such a business to know whether they’re the right company for you or not.

It’s vital for you to know how long the disaster restoration company has been in business, as it can be proof of how good they are at satisfying the needs of their customers. Businesses that have been around for many years can also indicate that they have a good reputation.

  • How Much Experience Do You Have?

Full-service disaster restoration companies deal with many damages, not only those brought about by fire and water. So, what you’d want to ask is, how much experience do they have dealing with problems similar to yours?

  • What Credentials and Certifications Do You Have?

Although the law or rules vary in each state in the US, many of them require restoration companies to have licenses. So, you’d want to know whether your prospect company has all the papers or documents that allow them to operate in your area legally.

You may also want to consider a restoration company that’s been certified by the Institute of Inspection Cleaning and Restoration Certification (IICRC) and the Infection Control Risk Assessment (ICRA). Companies with an A+ BBB (Better Business Bureau) rating are also a good choice as it proves that they have satisfied most of their clients.

  • Do You Work With Insurance Companies?

Your insurance covers many of the damages brought about by fire and water. However, going through the claim process can be difficult and time-consuming. So, you’d want a restoration business that will work directly with your provider.

  • Do You Provide a 24-Hour Emergency Service?

Since no one knows when a disaster will strike, you’d want a restoration company that’s available 24/7, especially in case of an emergency. Remember that water and fire damage must be dealt with right away to prevent further harm.

  • How Will You Restore the Damage?

The process of restoring the damage caused by fire and water can be hard to understand. But you should learn at least the critical parts of it so you’ll know what to expect. Also, the full-service restoration company will explain the procedures to you in a way that you’ll understand easily and clearly.

  • What Equipment or Tools Will You Use?

The reason why it’s significant for you to ask this question is that you want to check whether the company is using up-to-date equipment or not. Such new tools and technology can help ensure the job is done properly.

  • How Long Will the Restoration Project Take?

You should know when the restoration project will be completed so you can make the necessary adjustments or arrangements. For example, if you need to leave your home during the process, you’ll know how long you’ll have to stay in a hotel or a relative’s house.

  • Do You Have Photos or Videos of Your Recent Projects?

Restoration companies usually keep photos or videos of their projects. Those can serve as proof of how good they are at what they do. They’ll surely be more than willing to show you photos or videos of their most recent projects.

Find the Best Disaster Restoration Company for You Today!

Finding the best full-service disaster restoration business can be really hard, especially if there are plenty of them in your area. So, take note of the questions listed above, as they can surely help you find a company that can truly help you with your needs.

You may find the process of searching for a disaster restoration company to be tedious, but it’s all worth your time and effort. Remember that fire and water damage restoration isn’t an easy job, so you’d want to hire people who are experts in providing such service.

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